What procedure do I follow if I place a claim for a lost shipment and it arrives soon after? Please notify DMS immediately so we can close our files without continuing unneccessary expenses for DMS and the carrier.
My order has been lost. I need it now. Can't you just send a duplicate? UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request
I wore the defective watch and it does show signs of wear. Won't you repair it?
DMS does not take responsibility for defective watches that have been worn. However, we can get the watch repaired if you show your proof of purchase within 45 days. This gives us time to contact our supplier and work with them to get the information we need for you to be able to send the watch in for repairs.
What if the watch was purchased longer than 45 days previously? Any watch purchased more than 45 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch