Shipping Policies ~
We work very hard to keep your shipping costs down. We use a Flat Rate based on amount of purchase for calculations purposes. If we can find a more economical way to ship your products, we will gladly refund any difference in the cost. Shipping Refunds will be done through Paypal. If you do not have a Paypal, we will add the funds to your account here at Diamond M Sales.
Allow 10-14 days for delivery.
All orders under $30.00 (before any taxes) are accessed a $2.50 Low Order Fee
To obtain DMS's authorization to return a defective item for credit or replacement, simply email Member Support within 30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by DMS. Broken quantity inner packs are not returnable.
- Sample items are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Email Member Services at MemberServices @ DiamondMSales.com (remove spaces)